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Employee Management System

Project Overview

The primary goal was to leverage real-time data to optimize the dispatch of ambulances and improve the management of employee shifts and payroll. By incorporating advanced technologies, the system aimed to ensure ambulances could meet response times effectively, deliver superior patient care, and streamline various operational workflows.

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  • Industry: Healthcare
  • Country: USA
  • Timeline: 2 years

The Brief

A leading provider of patient ambulance transportation solutions, sought to enhance their operational efficiency and patient care through a state-of-the-art Ambulance and Staff Tracking and Management System. The goal was to leverage real-time data for optimal ambulance dispatching and employee management. By integrating advanced technologies, the system aimed to ensure on-time performance, exceptional patient care, and efficient operational workflows.

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Challanges

A reliable system for real-time tracking of ambulances on the map to ensure timely patient transport.

Developing a comprehensive system for managing employee shifts, trading, and payroll, which included handling multiple shifts and ensuring seamless coordination.

Establishing cost-effective geo-location services with virtual perimeters for accurate tracking and dispatching.

Creating a call handling system integrated within the web solution to streamline communication and dispatching.

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Tech Stack

Our Solutions

Real-Time Tracking

We implemented OpenStreetMAP for live tracking of ambulances. This open-source solution allowed for real-time updates and accurate mapping without the high costs associated with proprietary mapping services.

Employee Management

We created an employee scheduler with a multi-shift manager and an interactive hourly shift editor. This solution streamlined shift management, enabling efficient scheduling, trading, and payroll processing.

Geo-Location Services

We set up an in-house OSM (OpenStreetMAP) server for geo-location extraction and virtual perimeter settings. This approach reduced costs and provided the necessary accuracy for tracking and dispatching.

Call Centre Management

We integrated the Dialpad API with the web solution to facilitate inbound call handling. This integration allowed call centre operators to manage calls directly from the website, enhancing communication and dispatch efficiency.

Real-Time Tracking

We implemented OpenStreetMAP for live tracking of ambulances. This open-source solution allowed for real-time updates and accurate mapping without the high costs associated with proprietary mapping services.

Employee Management

We created an employee scheduler with a multi-shift manager and an interactive hourly shift editor. This solution streamlined shift management, enabling efficient scheduling, trading, and payroll processing.

Geo-Location Services

We set up an in-house OSM (OpenStreetMAP) server for geo-location extraction and virtual perimeter settings. This approach reduced costs and provided the necessary accuracy for tracking and dispatching.

Call Centre Management

We integrated the Dialpad API with the web solution to facilitate inbound call handling. This integration allowed call centre operators to manage calls directly from the website, enhancing communication and dispatch efficiency.

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top functionality

Kiosk Integration Implemented certificate-based authorization for kiosk owners, ensuring secure access and operation.
Reports Integration Developed a comprehensive reporting system integrating timesheets and payroll, allowing for detailed and accurate employee management.
Scheduler Integration Integrated an ambulance dispatcher with a day-view scheduler, providing a clear overview and management of daily operations.
Data Recording Enabled registration of facilities with their geo-locations in compliance with NEMSIS (National Emergency Medical Services Information System) rule validations. Additionally, integrated employee registration with SSO (Single Sign-On) using AWS Cognito.
Custom Open Map Implementation Implemented a custom OpenStreetMAP solution with an in-house OSM server for geo-location updates and route planning. This setup ensured real-time tracking and reduced operational costs.
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Reduced Time in Maintenance

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Faster Processing and Response Time

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Cut in Overall Infrastructure Costs

Values Delivered

Real Time Tracking

The system provided accurate, real-time tracking of ambulances and efficient employee shift management. This ensured timely patient transport and optimal resource utilization.

Cost Optimization

Utilizing OpenStreetMAP significantly reduced the costs associated with vehicle tracking and facility mapping, providing a cost-effective solution without compromising on accuracy or functionality.

Streamline Process

The integration of timesheets and payroll management streamlined operations, making employee management more efficient and reducing administrative overhead.

Enhanced Communication

The call center management integration improved communication between dispatchers and ambulance crews, leading to faster response times and better coordination.

conclusion

Delivering a project of this scope and complexity was challenging yet highly rewarding. We meticulously analyzed and addressed the client's diverse requirements, which spanned real-time vehicle tracking, scheduling, and employee management. Our tailored solutions not only met but exceeded the client's expectations, resulting in significant improvements in their operational efficiency and patient care. The successful implementation of the Ambulance and Staff Tracking and Management System had a profound positive impact on the client's business, enhancing their ability to deliver exceptional patient care and operate more efficiently. This project underscores our commitment to delivering solutions that drive real-world impact and operational excellence in the healthcare industry.

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